Everything You Need to Know About Online Banking: Statistics and Facts

Until recently, banking required taking a long lunch or getting up early on Saturday. While physical bank branches can’t be considered a thing of the past just yet, the days of waiting in long lines for routine transactions are rapidly fading into memories.

There is no doubt that the internet revolution and technological advancements have made our lives easier in many ways. The banking industry is among the sectors that have benefited most from the rise of the digital age.

With the development of online and mobile banking came the freedom and convenience of being able to manage your funds whenever and wherever you want.

Key Online Banking Statistics for 2025 - Editor’s Choice

• More than 216.8 million Americans use digital banking services in 2025.
• 3.6 billion people worldwide use online banking services in 2025.
• Digital wallet transactions totaled $10 trillion in 2024.
• Access to mobile banking is a priority for 91% of Americans when choosing a bank.
• There are more than 235 licensed digital banks worldwide.

The digital banking platform market is worth $11.56 billion in 2025.

(Mordor Intelligence)

The online banking platform market is growing rapidly, and is expected to rise by 14.04% annually to reach $22.30 billion by 2030.

There are more than 216.8 million digital banking users in the US in 2025.

(eMarketer)

Globally, more than 3.6 billion people use online banking services.

Mobile banking apps were the preffered choice for 55% of Americans in 2024.

(American Bankers Association)

Conversely, some 22% of consumers prefer to use their banking services online through computers.

96% of Americans are highly satisfied with their bank's online and mobile app experience.

(American Bankers Association)

The overall level of satisfaction with banking services in the US is extremely high, as 83% of Americans stated that the technological improvements made by banks are making it easier to access financial services.

Only 35% of Baby Boomers prefered using a mobile banking app in 2024.

(American Bankers Association)

On the other end of the spectrum, 68% of millennials prefer using mobile banking apps, most of any generation.

63% of Americans processed banking transactions on smartphones and tablets in 2024.

(Statista)

This number has grown by 5% since 2019, as mobile banking usage continues to increase at a steady rate.

More than 79% of Americans are expected to use online banking services by 2029.

(Statista)

The current market penetration is more than 66%, and will grow rapidly in the next few years.

66% of millennials sign into their online banking apps five times a week.

(Ethoca)

Banking apps are used nearly on a daily basis by a large percentage of people today.

74.1% of Gen Zers used online banking services in 2024.

(BAI Banking)

The youngest generation is making use of online banking the most, followed by millennials at 69.4%.

77% of consumers used AI for their banking needs in 2024.

(All About AI)

More and more people are regularly interacting with virtual assistants and chatbots and relying on AI to complete their financial tasks.

The voice banking market is worth $1.88 billion in 2025.

(The Business Research Company)

This market is expected to grow rapidly, at a 17.1% CAGR, as mobile banking consumers are using voice commands to complete financial transactions.

The total transaction value on digital wallets in 2024 reached $10 trillion.

(Juniper Research)

Digital wallets are taking over the payment market, as the value of payments using these solutions is expected to grow by an astonishing 74% in the next four years.

The total transaction value in the digital payments market is projected to reach $20.37 trillion in 2025.

(Statista)

More and more payments globally are done through digital means, and the transaction value is expected to continue growing at a 15.90% CAGR.

The mobile payments market is worth $126.68 billion in 2025.

(Mordor Intelligence)

Mobile payments are also seeing record-high growth, as the market is expected to grow annually at a 34.04% rate by 2030.

91% of consumers considered mobile and online access as a priority when choosing a bank in 2024.

(The Motley Fool)

Mobile banking has been among the top three biggest consumer priorities for years now, and is on par with security and the quality of customer service in terms of percentage.