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In-Depth Analysis

Lemonade Pet Insurance Review

Julija A. Image
ByJulija A.
August 25, 2021

Well-known for offering affordable home and renters insurance policies, Lemonade has recently extended its portfolio to also provide pet coverage. Although it hasn’t been in the market for too long, the carrier has drawn the attention of many pet parents thanks to its low prices, extensive coverage features, and lightning-fast claims processing. Keep reading our Lemonade pet insurance review to learn more about the provider’s eligibility requirements and policy plans.

Deductible options
$100, $250, $500

Pets covered: Dogs and cats

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Fortunly Rating

DEDUCTIBLE OPTIONS:
$100, $250, $500
REIMBURSEMENT:
70%, 80%, 90%
CLAIM LIMIT:
$5,000, $10,000, $20,000, $50,000, $100,000
TERM:
Monthly or annually
PETS COVERED:
Dogs and cats
VET SELECTION:
No restrictions
BBB RATING:
C
TRUSTPILOT RATING:
4.1/5
pros thumb up Strengths
  • Very affordable premiums
  • Easy-to-understand policy agreement
  • Bundling opportunities
  • Customizable policies
  • Company makes charitable contributions
  • Coverage available for pets aged 8 weeks to 20+ years
  • Wellness coverage available as an add-on
  • Quick and easy claims process via mobile apps
pros thumb up Weaknesses
  • Isn’t available nationwide
  • No discounts for multiple pets
  • No coverage options for exotic pets

Lemonade Pet Insurance Overview

Launched in 2015, Lemonade is a New York-based socially conscious insurance carrier offering homeowners, renters, life, and pet health policies. What’s unique about this company is that it operates as a public benefit corporation - if the earnings generated by premiums surpass a predetermined amount, Lemonade donates the excess to animal welfare organizations and other causes meaningful to its policyholders. 

After becoming aware that about 70% of its homeowners and renters policyholders have four-legged companions, the company decided to expand its offerings and hit the pet insurance market in July 2020. Available for cats and dogs, pet insurance by Lemonade offers comprehensive and customizable coverage options, easy-to-understand policies, and affordable prices.

Although one of the latest additions to the US pet health insurance scene, Lemonade has already made waves with its AI-powered policy building and claims processing. The company also offers a hassle-free digital experience through its smartphone app. Suitable for iOS and Android devices, the app allows policyholders to submit claims and have the reimbursement directly deposited into their checking accounts in a matter of minutes. The Lemonade Insurance app also gives pet parents round-the-clock access to medical experts. 

Lemonade has a BBB rating of “C,” on a scale ranging from A+ to F. The insurance carrier also has 4.9/5 stars from almost 50,000 reviews on the App Store and a 4.4/5 rating from nearly 9,500 Android users on Google Play.

How does Lemonade compare to other pet insurance companies?

Lemonade Logo Lemonade
Claims process time:

Within a day

Monthly premium starts at:

$10 for cats and dogs

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Figo Logo Figo
Claims process time:

Within 15 business days

Monthly premium starts at:

$10 for cats, $16 for dogs

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Pet Assure Logo Pet Assure
Claims process time:

Usually within 14 days

Monthly premium starts at:

$22 for cats, $36 for dogs

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Coverage

As far as coverage options go, Lemonade pet health insurance offers customizable accident and illness policies for dogs and cats and an add-on for wellness and preventive care. The carrier provides annual deductibles as low as $100 going up to $500 along with reimbursement options from 70% to 90%. As to annual policy limits, there are five solutions to choose from - $5,000, $10,000, $20,000, $50,000, or $100,000. Note that limits of up to $100,000 are rarely offered and that there isn’t an unlimited annual coverage option.

The range of conditions Lemonade pet medical insurance covers is quite comprehensive. The insurer’s accident and illness policy offers coverage for diagnostics, procedures, and medication. The carrier defines accidents as unexpected events such as poisonings or road accidents that have sickness, broken bones, injuries, and sprains as a result. The list of illnesses comprises infections, allergies, skin conditions, blood and eye disorders, diarrhea, vomiting, heart disease, diabetes, arthritis, hip and elbow dysplasia, hernias, and cancer. 

On the other hand, there’s also a list of conditions Lemonade pet plans don’t cover. Much like most other pet insurance carriers, it doesn’t provide coverage for pre-existing conditions, defined as accidents or illnesses or accidents that take place or manifest before the start date of your furry friend’s policy or during the waiting period. Lemonade’s policies also exclude behavioral treatments, treatments for chronic conditions, elective cosmetic procedures, dental illness care (unless an injury to teeth is caused by an accident), end-of-life expenses, and alternative and experimental treatments.

Is Your Pet Eligible? 

If you’ve been asking yourself, “Does Lemonade offer pet insurance for exotic pets?”, we’re sorry to disappoint you - only cats and dogs aged at least eight weeks are eligible. As far as the maximum enrollment age goes, there are no specific rules. However, keep in mind that certain breeds (mostly large dogs) may be rejected if they are too old at application. If you aren’t sure about your pet’s exact age, you’ll be prompted to give your best estimate.

Lemonade’s services aren’t available nationwide but in 35 states and Washington, D.C. You won’t be able to apply for Lemonade pet policies unless you live in New York, New Jersey, Washington, Rhode Island, Connecticut, Arizona, Maryland, New Hampshire, Alabama, Arkansas, Michigan, California, Oklahoma, Colorado, Mississippi, Virginia, Nebraska, Georgia, Illinois, Indiana, Nevada, Montana, Oregon, New Mexico, North Carolina, South Carolina, North Dakota, Pennsylvania, Tennessee, Texas, Wisconsin, Utah, Iowa, Ohio, or District of Columbia. According to the carrier’s FAQ section, the list may expand soon. 

Whether your four-legged companion is spayed or neutered isn’t among this carrier’s eligibility criteria. Lemonade Pet Insurance reviews each application and extends an offer based on your furry companion’s age, breed, local vet costs, and the policy details such as deductibles and reimbursement rates you opt for. 

Policy Plans 

Lemonade’s pet insurance is based around a core accident and illness policy that can be customized. Coverage includes diagnostics (blood tests, urinalysis, labwork X-rays, CT scans, MRIs, and ultrasounds), procedures (specialty and emergency care, outpatient care, hospitalization, and surgery), and medications such as injections and prescription meds needed to treat illnesses or injuries. 

This Lemonade Pet Insurance review wouldn’t be complete without mentioning that the carrier also offers an extended accident and illness package. If you opt for this add-on, you’ll receive additional coverage for physical treatments such as acupuncture or chiropractic care, along with vet visit fee coverage for eligible accidents and illnesses. 

Furthermore, Lemonade offers a preventive and wellness package also in the form of an add-on. This option covers an annual physical checkup, including blood work and screenings for some of the most common diseases, such as parasites and heartworm. The Lemonade pets’ wellness package also covers up to three vaccines - against rabies, DHLPP, and bordetella. Microchipping and spaying/neutering procedures are also covered for young pets. Lastly, as a part of this add-on, pet parents get online access to a chat-based helpline where they can get expert advice about their pets’ health. 

Policy Details 

Here’s a rundown of policy details you should keep in mind when deciding whether to apply for pet insurance via Lemonade:

  • Policies are underwritten by Lemonade Insurance Agency LLC.
  • Claims must be filed within 180 days of an accident or illness occurring and submitted via the Lemonade Insurance smartphone app.
  • A full medical exam from the past 12 months for pets older than a year is obligatory. It should offer details on the condition of joints, skin, fur, eyes, ears, mouth, and other body systems, blood test results, notes on diet, details about current medications, and the date of last vaccination. 
  • You must deliver your pet’s medical records to the insurer within the 12 months prior or up to 14 days after the policy start date.
  • The policy cannot be transferred to other pets. 
  • Lemonade dog insurance and cat insurance policies are valid for a year and renew automatically upon expiration unless canceled by the carrier or the policyholder. 
  • The waiting periods are two days for injuries, 14 days for illnesses, and six months for cruciate ligaments.
  • If you miss a payment, you’ll get an email reminder. Should you fail to settle the bill in the next 10 days, your policy will be canceled.
  • Coverage is provided only when treatments are performed in the United States, by a state-licensed veterinarian, or by trained staff operating under the direct supervision of a qualified veterinarian.
  • The carrier employs AI to process and assess claims. About 30% of all Lemonade pet claims are approved and paid in a matter of seconds. 
  • If you change your mind about the service within the first 30 days, you’ll receive a full refund of your premium as long as you haven’t made a claim. 

Pricing and Discounts

As is the case with most other pet insurance providers, the cost of Lemonade’s medical coverage for your four-legged companion is determined based on the pet’s breed, age, and the state you live in. Furthermore, the fee will also depend on whether you opt for monthly or annual billing, how big or small a deductible you can afford, how much coverage your pet needs, and on the reimbursement rate. 

Lemonade’s pet insurance pricing plans are well-known as being among the US market’s most affordable - starting price of $10 per month is hard to beat. While not many pets can qualify for a fee this low, it’s safe to say that this insurer’s charges are still very reasonable, even for older pets. 

Pet parents can choose among a few annual deductible options ($100, $250, or $500), a range of reimbursement levels (70%, 80%, 90%), and a variety of policy limits ($5,000, $10,000, $20,000, $50,000, or $100,000). The higher your deductible and the lower your reimbursement rate and policy limit, the more affordable your pet’s policy. 

Note that customization options are available for every breed and in all states where Lemonade pet coverage is offered. 

As far as ways to lower your premiums go, Lemonade doesn’t offer a discount for insuring multiple pets. However, you’ll pay less if you opt for annual billing instead of monthly payments. Additionally, you can get 10% off your Lemonade pet policy if you bundle it with one of its home insurance policies. 

Here are a few examples of quotes we’ve received from Lemonade. If you’d like a better estimate of how much Lemonade cat insurance or dog insurance would cost for your pet, make sure you request an offer via the carrier’s site. After answering a few quick questions about your pet, you won’t need to wait for more than a minute for a quote.

Breed

Labrador retriever

German shepherd

French bulldog

Cocker Spaniel

Bengal cat

Male or female

Female

Male

Male

Female

Female

Age

2 years 

4 years 

3 months

6 months 

1 year 

Location

Texas

New York

California

Ohio

New York

Monthly cost (accident and illness)

$31.83

$58.67

$57.17

$34.75

$22.17

Reimbursement level

80%

90%

70%

90%

80%

Annual deductible

$250

$100

$500

$100

$100

Annual limit

$20,000

$10,000

$50,000

$100,000

$20,000

Customer Service 

One of the reasons Lemonade’s pet insurance prices are comparatively low is that the carrier handles the whole process digitally - from application to claims and customer service. While old-school insurance providers have a network of agents and traditional support channels such as in-branch and over-the-phone customer service, Lemonade is a little different. 

Although a phone number is provided, the insurer’s website says that this point of contact should only be used in case of an emergency. In other words, unless your pet has life-threatening issues that require immediate surgery, you shouldn’t dial the Lemonade Pet Insurance phone number. Instead, you are encouraged to use email or the carrier’s app to submit questions or request assistance.

Customer Service Hours

Should you need support regarding a claim or any other customer service matter, you can get in touch with Lemonade via any of the aforementioned means of communication (telephone included) round the clock. As one of the best pet insurance companies, Lemonade offers an AI-driven chatbot to ensure all questions are answered immediately and claims processed promptly. 

The Bottom Line

To finish off this Lemonade Pet Insurance review, let’s take a look at some of the strengths and weaknesses you should take into account when exploring coverage options for your furry friend. 

This carrier may have entered the pet insurance market just recently, but it has already made the competitors nervous. Lemonade’s AI-powered business operation model not only makes premiums much more affordable but also helps pet parents receive reimbursements faster and more efficiently. As one of the best-rated pet insurance providers, Lemonade offers animal coverage that is as comprehensive as it is affordable and convenient. It’s also important to mention that policyholders can benefit from bundling opportunities. 

As far as drawbacks go, while Lemonade Pet Insurance plans do an excellent job of covering the basics and some advanced options, they still lack coverage for behavioral treatments and end-of-life expenses. In some cases, older pets (particularly large dogs) may even be denied coverage altogether. Lastly, pet policies offered by Lemonade aren’t available in every state, although the company plans to add more locations in the future.

Lemonade Pet Insurance Q&A
Does Lemonade cover spaying? +

Like most other pet medical insurance providers, Lemonade doesn’t offer coverage for spay/neuter procedures as a part of its core accident-illness plan. However, if you sign up your pet while they’re young, you’ll be able to get partial reimbursement for these procedures through a wellness and preventative care add-on.

Is Lemonade a reputable insurance company? +

Is Lemonade Insurance legitimate? Yes, it is. Launched in 2015, Lemonade is a New York-based carrier that offers homeowners, renters, life, and pet health policies. Social impact is an important part of its business model and legal mission. Lemonade is set up as a public benefit corporation, which means it donates all premium-generated earnings that surpass a predetermined amount needed for smooth operation.

Why is Lemonade insurance so cheap? +

Thanks to its highly efficient tech-first approach, Lemonade can offer much more affordable pet insurance than its competitors who rely on traditional underwriting processes. Coverage is based around an accident and illness plan and two optional policy add-ons. Before deciding whether to get Lemonade Pet Insurance, you can review your options by submitting your pet’s data through the online application portal to get a quote.