E*TRADE Review 2024

Available Trading Platforms and Ease of Use

Given the company’s long history as an online broker and its demonstrated expertise in the field, it’s no wonder that each E*TRADE trading platform is intuitive and easy to navigate.

Regardless of whether you decide to use a mobile device or your computer to open and fund an account, the whole process will be quick and easy.

The company offers two web-based platforms, E*TRADE Web and Power E*TRADE, each with its respective mobile app version.

Both web-based platforms and smartphone apps are free of charge and available to all clients. There are no trade activity requirements or balance minimums that users need to meet.

Well known as the first and arguably still the best stock-buying platform, E*TRADE Web comes with all the features traders or investors may need to track the markets, research investment opportunities, place trades, and improve their skills.

These include streaming market data, real-time quotes, live market commentary, investing tools, analyst research stock screeners, and retirement planning tools.

The platform’s vast library is not to be disregarded as well, especially if you’re only just beginning to grasp the concepts of investing and trading. Its educational resources cover everything from video learning materials to different types of lectures and webinars.

While the company’s flagship solution suits most users’ needs perfectly, active traders might prefer the Power E*TRADE platform.

Born as a result of the company’s acquisition of a former rival brokerage firm OptionsHouse several years ago, this innovative online trading solution is packed with comprehensive yet easy-to-use tools for trading stocks, options, and futures.

What makes the platform really stand out, though, is its enormous selection of over 100 technical studies, more than 30 drawing tools, real-time data, streamlined trade tickets, trading ladders, customizable options chain views, and risk analysis tools.

E*TRADE Research Tools and Educational Resources

E*TRADE not only provides daily commentary on the markets and a variety of tools and calculators, but it also offers third-party resources.

Currently, data from at least eight independent research providers is available, including stock reports from TipRanks and Thomson Reuters Corporation along with fund analysis from Morningstar.

Additionally, thIS platform features an excellent charting package and options-specific research. It’s also important to mention that this broad array of tools comes at no additional cost.

However, if you are just getting started with E*TRADE, a stock screener or a similar research tool won’t do you any good if you don’t know how to use it.

As the best trading platform for beginners, the company has got you covered with a huge library of articles, videos, and classes offering in-depth guides and explanations for a wide range of investments and retirement planning-related topics.

E*TRADE’s clients also get the opportunity to attend live events and webinars examining everything from the basics to complex trading strategies.

In addition to educational materials, prospective clients get a chance to open a demo account and peek at what the platforms can do before deciding whether to open an IRA or any other type of savings and investment account.

Still, if you don’t have the time or the patience to learn how to build a diversified portfolio, you can leave your investment decisions to the experts and sign up for E*TRADE’s robo-advisor. Opening a Core Portfolios account is a smart choice for those who prefer a hands-off approach.

If you opt for this algorithm-driven financial advisory service, you can rest assured that your account will be automatically rebalanced and monitored to help you stay on track with your long-term investment goals.

E*TRADE Banking Services

The company also offers banking services. Although its checking and savings accounts don’t offer the highest rates, you can still benefit from free debit cards, no ATM fees, and the convenience of managing most of your banking needs in one place.

For those who prefer in-branch banking, there are 30 E*TRADE brick-and-mortar locations across the US.

Note that E*TRADE Bank is a Federal Deposit Insurance Corporation member, which means that your deposits are FDIC-insured up to $250,000.

Through a clever arrangement with other banks, E*TRADE can break up your savings into as many as five parts to be deposited separately, for a total of $1,250,000 of FDIC coverage.

E*TRADE Customer Support

The E*TRADE platform is also well-known for offering diversified customer support channels. There’s a 24/7 phone line that gives all customers access to not only brokers but also financial consultants, retirement specialists, product specialists, and consultants for active traders.

Clients with larger investment amounts qualify for the so-called priority customer service, available upon request. In addition to the telephone line, there’s also an online chat with human agents available (preferred among mobile users), as well as a chatbot.

Those who would rather talk to a financial advisor face-to-face are welcome to pay a visit to any of the company’s physical locations.

E*TRADE Security Measures

Opening an online brokerage account through a platform that takes its clients’ safety and security very seriously is of utmost importance.

If you are looking for a safe place to invest your money, there’s nothing about E*TRADE that you should worry about. Its bank accounts are FDIC-insured and compliant with all license and registration requirements.

Additionally, the brokerage firm is a member of the Securities Investor Protection Corporation, which means that your account is protected for up to $500,000 for cash and securities.

Mobile app users can use face or fingerprint recognition security features to access their accounts, and the company also guarantees complete protection against cases of fraudulent use, along with additional security options upon request.

However, while your investments will remain protected in the event of E*TRADE facing financial troubles, this doesn’t mean you can’t lose money that’s in your accounts. Stocks, mutual funds, bonds, and other securities can both increase and decline in value.

In other words, risks go hand in hand with investing – that’s why it’s vital that you understand the logic behind futures, options, or mutual funds before you decide to invest in any of them.

E*TRADE Customer Satisfaction

For an investment platform, E*TRADE scores relatively high as far as customer reviews go. There are 326 ratings on ConsumerAffairs with an average score of 3.7. According to the reviews, navigating the website, buying and selling securities, and setting account margins is simple and easy.

Some of the users also commended the customer support service representatives for their helpfulness, as well as the overall user experience. Most reviewers also appreciated the research tools as well as vast educational resources.

Clients with negative comments mentioned that the company takes a while to respond to their requests.

Trustpilot reviews also highlighted the ease of use of both online and mobile platforms as positive and mentioned customer support and website transparency as the areas that need improvements.

Final Thoughts

E*TRADE offers excellent options for both experienced investors and novice traders, offering two different trading platforms with accompanying smartphone apps, excellent research tools, comprehensive educational resources, zero commissions on stocks, ETFs, and options, and a large selection of no-transaction-fee mutual funds.

Thanks to Power E*TRADE, the company became a leader in options trading. It’s also a rare online broker that lets its clients trade in futures.

If you are a US resident on the hunt for a one-stop-shop investment platform, this full-service broker will meet your expectations regardless of your investing style and financial goals.